Banking Operations Specialist

As an Ops Support Specialist 4 at our company, your role involves providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your primary responsibility is to offer day-to-day operations support in alignment with Citi's operations support infrastructure and processes. **Responsibilities:** - Follow established procedures to complete complex assignments and resolve problems requiring in-depth investigation or research. - Provide team assistance by serving as a subject matter expert, leading special projects, training new hires, providing daily guidance to lower-level employees, and allocating work as needed. - Conduct basic analysis, research, and workflow management. - Support a wide range of products and services. - Communicate relevant information to senior managers and support activities that mitigate organizational loss or impact as required. - Assess risk appropriately in business decisions, with a focus on protecting the firm's reputation and assets, and ensuring compliance with laws and regulations. **Qualifications:** - 0-3 years of relevant experience. - Excellent communication skills. - Strong numerical abilities. - Experience in a business office or operational environment; retail banking operation experience preferred. - Technical and administrative expertise. - Attention to detail. - Knowledge of activities, policies, and procedures in a basic work area. - Willingness to work night shifts. **Education:** - Bachelor's degree mandatory. This job description offers a summary of the tasks involved in the role. Additional job-related duties may be assigned as needed.,