Assistant Vice President - Banking Voice Process Global Serve Solutions

13.0 - 21.0 years

20 - 35 Lacs

chennai

Work from Office

Call 7200550458, 9361349589, 979193200 Job Summary We are seeking an experienced and result-oriented Assistant Vice President (AVP) to lead our Banking Voice Process Customer Service, Sales & Retention operations. The role requires strong leadership, strategic thinking, and the ability to drive customer satisfaction, sales growth, and customer retention within a high-performance environment. Key Responsibilities Lead and manage large teams handling customer service, sales, and retention in the banking voice process. Drive customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR) . Develop and execute strategies to improve sales conversions, cross-selling, and up...

Posted 9 hours ago

Apply

Banking Operations Senior Representative NTT DATA North America

0.0 - 3.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Banking Operations Senior Representative (Grade 03), you will be responsible for analyzing and executing the KYC/CDD process by understanding Standard Operating Procedures. Your key responsibilities will include: - Interpreting documents related to KYC operations and capturing the information into appropriate applications - Adhering to all appropriate and agreed standardized processes and procedures - Providing narrative in the English language with proper grammar and sentence structure - Reviewing and keeping up to date, and fully abiding by the process operational and administrative procedures to ensure process compliance - Participating in training programs based on business needs - ...

Posted 1 week ago

Apply

UK Shift Customer Support Executive Banking Voice Process B'lore Hyd White Horse Manpower Consultancy

1.0 - 6.0 years

2 - 6 Lacs

hyderabad, pune, bengaluru

Work from Office

Handle inbound outbound calls from UK banking customers Resolve queries related to banking products, services, accounts, transactions Ensure first-call resolution maintain service quality stds Document customer interactions in CRM tools with accuracy Required Candidate profile Meet exceed SLA, AHT, customer satisfaction targets Adhere to compliance and process guidelines in line with banking regulations Customer problem-solving ability. Willingness to work in UK time zones Perks and benefits Perks and Benefits

Posted 1 week ago

Apply

Client Service Executive Vibrantzz Management Services Hiring For International Bpo

0.0 - 4.0 years

0 - 0 Lacs

mumbai city

On-site

Hiring for Banking (Voice Process) Locations Available: Malad / Thane (Mumbai) Process Type: Inbound Customer Service (Voice) Mode of Work: Work from Office About the Role: We are hiring for one of the worlds leading financial institutions, offering you the opportunity to build a rewarding career in the Customer Service Voice Process . As a Customer Service Executive , you will be the first point of contact for customers, handling their queries and concerns related to banking and financial services. The role requires excellent communication, strong problem-solving skills, and a customer-first attitude. Key Responsibilities: Handle 100% inbound voice calls from customers. Assist with banking ...

Posted 2 weeks ago

Apply

Chat Support Executives Mortgage/Processing/Servicing, Global Clients White Horse Manpower Consultancy

1.0 - 6.0 years

4 - 5 Lacs

Mangaluru

Work from Office

Respond to customer inquiries via live chat platforms professionally Process digital service requests related to mortgage a/c, servicing, documentation Coordinate with internal departments for a/c updates issue resolution Adhere policies Required Candidate profile Assist peers and improve knowledge sharing. Maintain accurate documentation of customer interactions and actions taken. Exp in Mortgage Chat Support, Loan Servicing, or Banking BPO processes. Perks and benefits Perks and Benefits

Posted 3 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.