Back Office Executive

Teleperformance (TP)

0 - 5 years

1 - 3 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

back office email writing mail drafting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description of Paypal

Job Title: Customer Support Executive Non-Voice Process

Location: Malad West, Mumbai
Shift Timing: 9-hour rotational shift in between 7am to 11pm
Working Days: 5 days a week
Week Offs: 1 rotational off
Job Overview
We are hiring enthusiastic and customer-focused individuals to join our Non- Voice Support team. This role involves handling customer queries from global clients via email /chat, ensuring high-quality service and satisfaction.
Key Responsibilities
Resolve customer queries efficiently and professionally through Email/Chat
Provide accurate information and troubleshoot issues
Meet performance targets including call quality, resolution time, and customer satisfaction

Eligibility Criteria
Education:
Graduate Freshers with excellent communication skills are welcome
HSC (12th pass) candidates must have minimum 6 months of experience in a voice process

Skills:
Good-Excellent verbal communication in English
Strong interpersonal and problem-solving abilities
Basic computer proficiency
Willingness to work in rotational shifts

Perks & Benefits
Competitive salary and performance incentives
Paid training and skill development programs
Growth opportunities within the organization
Supportive and inclusive work environment.

Interested immediate candidate can ping @komal.aswal@teleperformance.com

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