Back Office Executive

Job description Position: Backoffice Executive Location: Gurgaon Employment Type: Full-Time Key Responsibilities : Customer Interaction : Handle customer queries, complaints, and requests via phone, email, chat, and in-person. Provide clear and accurate information about products/services in English, Hindi, and Punjabi. Ensure excellent customer service by understanding customer needs and resolving issues promptly. Problem Resolution : Identify and troubleshoot customer issues effectively. Escalate complex queries to appropriate departments and ensure timely follow-up. Documentation : Maintain records of customer interactions, feedback, and complaints in the CRM system. Prepare daily, weekly, and monthly reports on customer service metrics. Team Collaboration : Coordinate with internal teams (sales, technical, and operations) to address customer concerns. Share customer insights to improve service quality and processes. Customer Satisfaction : Build and maintain positive relationships with customers. Proactively follow up to ensure customer satisfaction and loyalty. Requirements : Language Proficiency : Fluency in English, Hindi, and Punjabi (spoken and written) is mandatory. Ability to switch between languages seamlessly while interacting with customers. Skills : Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-first attitude. Proficiency in using CRM tools and basic computer applications (MS Office, email, etc.). Experience : Prior experience in customer support, call center, or related field is preferred but not mandatory. Freshers with good language and interpersonal skills are welcome to apply. Education : Minimum qualification: [Specify educational qualification, e.g., Bachelor's Degree/12th Grade pass]. Work Environment : Willingness to work in shifts or extended hours as per business needs. Perks and Benefits : Competitive salary and performance-based incentives. Training and development programs for skill enhancement. Friendly and supportive work environment. Opportunities for career growth. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Evening shift Monday to Friday Experience: total work: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Monday to Friday Work Location: In person