Back Office Executive

Job Description

REMOTE JOB Roles and Responsibilities: 1. Order Processing & Management: Verify and process customer orders accurately. Coordinate with logistics and warehouse teams for timely dispatch. Update order status and track shipments. 2. Data Entry & Documentation: Maintain and update product listings, pricing, and inventory records. Prepare and manage invoices, purchase orders, and shipping documents. Ensure data accuracy in CRM and ERP systems. 3. Customer Support Coordination: Respond to customer queries via email/chat related to orders, returns, and refunds. Escalate issues to relevant departments (logistics, technical, etc.) when required. 4. Inventory & Vendor Management: Monitor stock levels and update inventory databases. Coordinate with suppliers for order fulfillment and discrepancies. 5. Report Generation: Prepare daily/weekly reports on sales, orders, and returns. Assist in analyzing data for business insights. 6. E-Commerce Platform Maintenance: Update product descriptions, images, and pricing on the website. Assist in managing backend operations of the e-commerce portal. 7. Compliance & Record Keeping: Ensure all transactions comply with company policies. Maintain organized digital and physical records. Key Skills Required: Computer Proficiency: MS Office (Excel, Word, Outlook) Knowledge of ERP/CRM software (e.g., Zoho, SAP, Shopify backend, ERPNext) Familiarity with e-commerce platforms (Amazon Seller Central, Flipkart, WooCommerce, etc.) Data Management: Accurate data entry & database management Basic understanding of spreadsheets (VLOOKUP, Pivot Tables) Communication Skills: Good written & verbal communication (for customer & vendor coordination) Organizational Skills: Ability to multitask & prioritize work Attention to detail in documentation & order processing Problem-Solving: Quick resolution of order discrepancies & customer issues Time Management: Meeting deadlines for order processing & reporting