B2C Customer Service Agent

B2C Customer Service Agent – Motorcycle Parts & Accessories

Company: LRL Motors Pvt. Ltd.
Location: Kochi, Kerala
Job Type: Full-Time (Work from Office)
Timings: 9:00 AM – 6:00 PM, Monday to Saturday
Sunday: Rotational Working

About LRL Motors

At LRL Motors Pvt. Ltd., we live and breathe motorcycles. As one of India’s leading online retailers for premium motorcycle spare parts and accessories, our mission is to serve riders across India with unmatched quality and service.

We’re a team of passionate bikers and professionals building a brand that riders can trust.

Role Overview

We’re hiring a Customer Service Agent who is energetic, well-spoken, and passionate about bikes. You’ll be the direct link between LRL Motors and our customers — helping them with queries, returns, refunds, and keeping their experience smooth and satisfying.

Key Responsibilities

• Handle live chats, inbound & outbound calls, and provide quick, friendly assistance.
• Process cancellations, returns, refunds, and product exchanges accurately.
• Respond to emails and customer queries with professionalism.
• Engage in customer retention by building rapport and resolving issues effectively.
• Maintain organized records of interactions and customer feedback.
• Coordinate with warehouse, logistics, and internal teams for issue resolution.

Requirements

• Excellent spoken & written English communication skills.
• Knowledge or experience in automotive / motorbike spare parts or accessories.
• Passion for motorcycles and biking culture.
• Strong multitasking and problem-solving abilities.
• 1–3 years of experience in customer service or e-commerce preferred.
• Must be willing to work full-time from our Kochi office (Mon–Sat) with rotational Sunday shifts.

Why Join LRL Motors?

• Work with a team of passionate bikers and professionals.
• Be part of a fast-growing motorcycle brand in India.
• Great opportunities for learning, growth, and career development.
• Friendly and energetic workplace culture.

How to Apply:
If motorcycles are your passion and customer satisfaction is your strength, apply today!Apply via Indeed or send your CV to [priya@lrlmotors.com] with the subject:
“Application – B2C Customer Service Agent | LRL Motors Kochi”

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person