B2B Food Operation Executive

Job Overview:

The B2B Food Operations Executive will be responsible for ensuring seamless daily operations across all B2B food service clients — including corporate cafeterias, bulk orders, and client deliveries. This role demands strong coordination, attention to quality and hygiene, and proactive communication with internal teams and client partners to ensure a smooth and consistent food service experience.

Key Roles & Responsibilities:

1. Operations Management

• Supervise day-to-day B2B food operations at client locations.
• Ensure timely food preparation, dispatch, and delivery as per SLAs.
• Coordinate between kitchen, logistics, and client teams for smooth execution.
• Monitor portioning, presentation, and temperature control of food items.

2. Client Coordination & Relationship Management

• Act as the first point of contact for corporate clients regarding operational issues.
• Collect and resolve client feedback promptly to ensure satisfaction.
• Support in onboarding new B2B clients operationally.
• Maintain strong client relationships through proactive communication and service quality.

3. Quality, Hygiene & Compliance

• Ensure compliance with FSSAI, safety, and hygiene standards.
• Conduct daily quality checks on food, packaging, and delivery processes.
• Maintain kitchen and service audit reports regularly.

4. Inventory & Cost Control

• Track daily raw material usage and reduce wastage.
• Ensure optimal utilization of kitchen and logistics resources.
• Support procurement planning based on client orders and consumption data.

5. Data & Reporting

• Maintain daily MIS reports (order count, complaints, delivery times, wastage, etc.).
• Share operational performance reports with management and clients as required.
• Support in analytics for improving efficiency and cost optimization.

6. Team Coordination

• Coordinate with chefs, delivery teams, and housekeeping for seamless execution.
• Train on-ground staff for client etiquette and food safety practices.
• Ensure discipline, grooming, and attendance of ground-level teams.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund