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B2B Client Servicing II Naukri.com(Infoedge) II 1year Contract I Noida

B2B Client Servicing II Naukri.com(Infoedge) II 1year Contract I Noida

Info Edge

0 - 3 years

2 - 5 Lacs

Noida

Posted:10 hours ago| Platform:

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Skills Required

Client Success Client Management Client Support Communication Skills Upselling Client Onboarding Client Servicing Client Engagement Client Interaction Client Relationship Client Handling Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Qualifications: Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

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Info Edge

www.infoedgellc.com

Business Consulting and Services

Lewes DE

11-50 Employees

917 Jobs

Key People

Hitesh Oberoi

Managing Director & CEO
Vivek Jain

Chief Financial Officer
Pooja Khandal

Chief People Officer

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B2B Client Servicing II Naukri.com(Infoedge) II 1year Contract I Noida

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Skills Required

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B2B Client Servicing II Naukri.com(Infoedge) II 1year Contract I Noida

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B2B Client Servicing II Naukri.com(Infoedge) II 1year Contract I Noida

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Info Edge