Practice Manager Infrastructure Services Responsibilities: • Provide leadership and oversight to the technology and services teams to ensure adherence to both project deliverables and operational KPIs are being met. • Partner across the organization to ensure seamless service delivery where Infrastructure services are the dependent systems. • Work closely with Services COEs and Customer Success to embrace and implement best practices, ensuring global consistency and standardization in service delivery. • Collaborate with cross-functional teams within services and the wider organization to drive IT innovation and efficiency. • Lead AOP (Annual Operating Plan) planning, drive cost efficiencies, and meet delivery targets while maintaining high service standards. • Leads IT Infrastructure specialists in multiple locations, ensuring alignment to strategy and daily operations. • Drive improvements in the service delivery model while adhering to the cost containment and operational efficiencies • Develop strong working relationships across technology teams and encourage systems solutions to meet business needs. Anticipates client needs, identifies, and champions opportunities for the development and implementation of new services and methods to meet or exceed client needs • Define and implement the infrastructure roadmap, aligning with business objectives of the customer • Oversee end-to-end infrastructure services, including migrations, modernizations, BCDR, VDI, networks, and DevOps. • Identify the new technical areas to increase the technology breadth across the practice to help business growth • Ensure high availability, performance, and scalability of infrastructure systems for the customers • Lead cloud strategy across public cloud and hybrid environments • Help the team design cost-effective cloud solutions, ensuring optimal performance, redundancy, and disaster recovery • Oversee design, implementation across infrastructure services • Help the infrastructure services teams in assessing the customer Cloud migration & modernization roadmap • Help the infrastructure services teams in preparing the customers for their migration strategy by making them understand the migration approaches such as Rehost, Rebuild, Rearchitect and Re-platform • Help the infrastructure team architects and technical managers • Design robust Microsoft Azure solutions • Implement Microsoft Azure infrastructure solutions • Design and Implementing a Server Infrastructure, Implementing an Advanced Server Infrastructure • Deploy and manage multiple environments to support agile development approaches • Create application ecosystem designs • Design and implement application infrastructure using Azure PaaS Services, AKS • Design and implement monitoring, logging and alerting solutions using Azure monitors, Prometheus/Grafana • Help customers to opt for DevOps practices • Prepare migration strategy or design that outlines the applications & servers, database servers, reporting servers & integration services in scope for the migration • Assess the customer infrastructure regarding Azure migration and help them in understanding cloud cost, compatibility, migration roadmap • Design and implement highly available network solutions to enable communication across Azure and between Azure and On-Premises • Migrate customer infrastructure to Azure • Implement highly available cloud-native solutions in Azure to host customer applications • Automate large-scale and repeatable deployments using ARM Templates/Terraform/Ansible • Optimize Azure cost using Azure Well-Architected Framework model, Azure Advisor, and cost management tool • Set up backup and disaster recovery for Azure infrastructure • Migrate databases to Azure using DMA/DMS • Set up backup, disaster recovery for Azure SQL Databases and Managed Instances • Migrate database infrastructure to Azure virtual machines using SQL transactional replication methodology, SQL Always-On availability groups to migrate on-prem SQL servers • Migrate various applications to Azure using application-specific replication methods • Deploy and configure basic availability groups and always-on availability groups for SQL servers in a single region and SQL servers in multiple Azure regions • Modernize applications using Azure PAAS services like Azure App Service, Azure SQL DB, Azure SQL MI, Azure Database for MySQL, Azure Database for PostgreSQL Requirements • Proven ability to lead large-scale projects and teams • Excellent communication and stakeholder management capabilities • Strong problem-solving and decision-making skills • Have a highly positive and collaborative mindset that excels to drive change, develop partnership, fosters trust and collaboration • Extensive experience defining overall strategy and innovation for a global organization • Ability to set and meet deadlines and manage related risks. Strong situational leadership instincts and abilities • Experience with defining and executing strategies and approaches around the technologies • Technical experience • 5-7 years of experience in managing multiple teams is preferred • 5-7 Years of experience with Azure migrations and solution designing (Mandatory) • 7-10 years of experience with VMWare Virtualization, vSAN Management, vMotion, VMWare HCX Migrations, VMWare SRM, Active Directory & DNS Management, Backup • 5+ Years of job-related experience deploying, maintaining and managing Azure infrastructures, Infra and Application deployment pipelines • 5-7 years of experience is designing network solutions • Deep understanding of DevOps principles and experience with configuring and running CI/CD platforms such as Azure DevOps • Hands-on experience with Terraform and Azure Deployment Manager • Deep understanding/strong working experience of CI/CD with Azure DevOps, Jenkins, Ansible, etc • Deep understanding/strong experience of Docker, Kubernetes, Terraform, Azure Deployment Manager • Hands-on experience in Azure using Azure Kubernetes Service, Azure Functions, Azure App Service • Infrastructure monitoring, logging & alerting with Azure Monitor, Prometheus/Grafana • Hands-on experience in debugging complex issues • Hands-on experience in at least one of the scripting languages (Python / PowerShell / Bash etc.) • Implementation/Administration/Troubleshoot/Support experience with following o Server Infrastructure Migration from • On-prem Hyper-v/VMWare/Physical to Azure (Mandatory) • Other Private/Public Cloud Platform to Azure (Mandatory) • Experience with following assessment tools o Azure Migrate (Mandatory) o Database Migration Assistant (Mandatory) o App Service Migration Assistant (Mandatory) o Movere • Experience with following migration tools o Azure Site Recovery/Azure Migrate (Mandatory) o Carbonite/Doubletake • Experience with following disaster recovery tools o Azure Site Recovery (Mandatory) o Veeam (Mandatory) o Zerto/SRM • Experience with following backup tools o Azure Backup for Server/Azure Backup for SQL (Mandatory) o Azure Backup Server (Mandatory) o Veeam/Commvault • Experience with following Azure Services (Mandatory) o Azure Virtual Machines o Azure Storage o Azure Disks o Azure DNS o Azure Private DNS Zones and Private Links o Virtual Networks/VNET Peering o Azure SQL Database/Azure SQL MI o Azure Database for MySQL/PostgreSQL o Azure AD • Experience with deploying and configuring SQL FCI/Always-on (Mandatory) • Experience with DMA/DMS (Mandatory) • Experience with Infrastructure Automation tools like ARM Templates/Terraform/Ansible (Mandatory) • Experience with PowerShell/Python scripting
