Azure Cloud Engineer

Role & responsibilities

Provide Technical Support: Serve as the first point of contact for customers or internal users needing

assistance with Azure services, including virtual machines, storage, networking, and more.

• Incident Management: Monitor, log, and troubleshoot incidents reported through service tickets,

ensuring timely resolution or proper escalation.

• Basic Troubleshooting: Use Azure portal, logs, and diagnostic tools to identify and resolve basic cloud

infrastructure and service-related issues.

• System Monitoring: Monitor the health of Azure services, ensuring that systems are performing

optimally. Assist in resolving minor performance issues, errors, and service interruptions.

• Configuration Assistance: Assist in configuring Azure services and resources based on predefined

templates and standards.

• Support Azure Security: Ensure that security policies and procedures are followed, helping to identify

potential security incidents related to cloud infrastructure.

• Escalation to Higher Levels: When necessary, escalate issues to senior team members or Azure

engineers for complex or unresolved issues.

• Documentation: Maintain accurate records of incidents, solutions, and escalations in ticketing systems.
• User Training: Assist users with understanding and using basic features in Azure, offering training and

guidance as needed.

Benefits Offered

• Insurance Group Medical Coverage

Preferred candidate profile