Job
Description
Requirement : - 3-4 years hands-on experience on AWS, ideally SaaS in the cloud - 1-2 years of experience in working with AWS Connect, Lex Bots. - Experience developing solutions with code/scripting language must have Python experience (e.g, python, Node.js) - Experience in building, troubleshooting contact centre solutions and getting hands on. - Experience in creating and configuring AWS resources like VPC, API Gateway, CloudWatch, Athena, Glue, Cloud-Formation, EC2, Lambda, Connect, SNS, etc. - Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, EC2 and storage - Application, server, and/or network security - Working knowledge of popular communications protocols and APIs such as WebRTC and SIP - Experience in working with creating Contact workflows, Routing Profile, Voice & Chat management and Callback Queue management - Good in trouble shooting, debugging and problem solving of AWS environment. - Being experience on Git source controller, and Git workflows. - Good to have knowledge on CRM integration. Skill Sets : - Being able to configure and work with Source control (like Git, bitbucket and so forth) - Have basic knowledge on Scrum and Agile and know the values of continues deployment and delivery. - Being strong in team work and willing to help teammates. - Willing to deep dive on issues in hand and come up with solutions. - Looking for continues improvement and willing to learn and try new technologies. - Being accountable and responsible and hold his/her peers accountable. - Able to read and reverse engineer existing/legacy code in timely manner. - Being able to break down complex task to smaller one.
