Position: E-commerce Executive AWESOMEFAB SHOPPING PVT LTD (BrandsVEIRDO & JUNEBERRY) is an Indian clothing brand and we are selling our products on all E-commerce websites like Amazon, Myntra, Flipkart, Tata Cliq, Nykaa, etc.VEIRDO & JUNEBERRY brand is backed by the Aditya Birla Group.If you're an E-Commerce Catalogue and sales enthusiast who loves what you do, then please do join us, we'd love to hear from you. JOB Description - Manage day-to-day operations for E-Commerce including Updating Product catalogues and perform sales activity to achieve targets.- Manage day-to-day operations for E-Commerce including Updating Product catalogues and perform sales activity to achieve targets.- Cover all activities including Listing, Forecasting, Marketing, Order Processing, Returns Handling, etc.,- Should be able to handle e-commerce portals like Amazon, Myntra, Flipkart, Snapdeal, etc.- Knowledge of MS Excel, how to respond to mails New and fast selling products research- Capable enough to explain the products and provide the most relevant deal in order to achieve your set targets. Excellent English writing and reading skills would be added advantage. Benefits: - Yearly Bonus- Leave encashment- Provident Fund- Health Insurance / ESIC- Yearly Company Trip- Gratuity Education BBA/MBA/Any Graduate This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About The Role Customer support Lead- AWESOMEFAB SHOPPING PVT LTD (BrandsVEIRDO & JUNEBERRY) is an Indian clothing brand and we are selling our products on all E-commerce websites like Amazon, Myntra, Flipkart, Tata Cliq, Nykaa, etc.- VEIRDO & JUNEBERRY brand is backed by the Aditya Birla Group.- If you're an E-Commerce Catalogue and sales enthusiast who loves what you do, then please do join us, we'd love to hear from you.- Awesomefab Shopping Pvt. Ltd is looking for an experienced Customer support Lead. Join our dynamic team and contribute to our success in the e-commerce sector! Key Responsibilities : - Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly- Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels.- Train and supervise team of customer service representatives in providing quality service to customers- Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality- Improved customer satisfaction by addressing and resolving complex issues in timely manner.- Implement measurement metric for customer satisfaction- Lead and mentor a team of junior customer support representatives.- Handle escalations and provide timely resolutions.- Monitor and report on customer service metrics and feedback.- Collaborate with other departments to ensure resolution of customer query- Manage net zero end of day chats Requirements : - Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required- Strong understanding of customer service best practices.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and handle high-pressure situations.- Proficiency in customer service software and tools.- Strong problem-solving skills and attention to detail.- Leadership experience is a plus. Benefits : - Statutory Bonus- Leave encashment- Provident Fund- Health Insurance/ESIC- Yearly Company Trip- Gratuity This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Position : E-commerce HeadFor a young, growing brand like ours, the role of a E-commerce Head is extremely critical as the Awesomefab Shopping Pvt. Ltd. is at an important stage of building its identity as a brand through different marketplaces Job Responsibilities : 1. Managing the marketplaces, namely Myntra, Amazon, Flipkart, AJIO etc. and plan the presence of the organization - in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance.2. Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.3. Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out of stock item removal and functionality meets and exceeds company expectations.4. Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximize growth5. Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth6. Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximize inventory.7. Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans. Values & Mind-sets : - Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative- Strong project management skills- Strong analytical skills to guide business strategy decisions Education and Experience : - 8+ years of E-commerce experience with fashion and apparel brands- Experience in E-commerce Myntra, Amazon & Flipkart platform administrative tools (other marketplaces are a plus)- Experience with E-commerce marketing and digital sales drivers with marketplace and channel advisors- Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes Job Location Narol, Ahmedabad Benefits : - Statutory Bonus- Leave encashment- Provident Fund- Health Insurance/ESIC- Yearly Company Trip- Gratuity This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

For a young, growing brand like ours, the role of a E-commerce Head is extremely critical as the Awesomefab Shopping Pvt. Ltd. is at an important stage of building its identity as a brand through different marketplaces Job Responsibilities : 1. Managing the marketplaces, namely Myntra, Amazon, Flipkart, AJIO etc. and plan the presence of the organization - in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance. 2. Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance. 3. Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out of stock item removal and functionality meets and exceeds company expectations. 4. Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximize growth 5. Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth 6. Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximize inventory. 7. Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans. Values & Mind-sets : - Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative - Strong project management skills - Strong analytical skills to guide business strategy decisions Education and Experience : - 8+ years of E-commerce experience with fashion and apparel brands - Experience in E-commerce Myntra, Amazon & Flipkart platform administrative tools (other marketplaces are a plus) - Experience with E-commerce marketing and digital sales drivers with marketplace and channel advisors - Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes

Job Description : Customer support Lead - AWESOMEFAB SHOPPING PVT LTD (Brands: VEIRDO & JUNEBERRY) is an Indian clothing brand and we are selling our products on all E-commerce websites like Amazon, Myntra, Flipkart, Tata Cliq, Nykaa, etc. - VEIRDO & JUNEBERRY brand is backed by the Aditya Birla Group. - If you're an E-Commerce Catalogue and sales enthusiast who loves what you do, then please do join us, we'd love to hear from you. - Awesomefab Shopping Pvt. Ltd is looking for an experienced Customer support Lead. Join our dynamic team and contribute to our success in the e-commerce sector! Key Responsibilities : - Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly - Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels. - Train and supervise team of customer service representatives in providing quality service to customers - Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality - Improved customer satisfaction by addressing and resolving complex issues in timely manner. - Implement measurement metric for customer satisfaction - Lead and mentor a team of junior customer support representatives. - Handle escalations and provide timely resolutions. - Monitor and report on customer service metrics and feedback. - Collaborate with other departments to ensure resolution of customer query - Manage net zero end of day chats Requirements : - Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required - Strong understanding of customer service best practices. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle high-pressure situations. - Proficiency in customer service software and tools. - Strong problem-solving skills and attention to detail. - Leadership experience is a plus. Benefits : - Statutory Bonus - Leave encashment - Provident Fund - Health Insurance/ESIC - Yearly Company Trip - Gratuity

JOB Description - Manage day-to-day operations for E-Commerce including Updating Product catalogues and perform sales activity to achieve targets. - Manage day-to-day operations for E-Commerce including Updating Product catalogues and perform sales activity to achieve targets. - Cover all activities including Listing, Forecasting, Marketing, Order Processing, Returns Handling, etc., - Should be able to handle e-commerce portals like Amazon, Myntra, Flipkart, Snapdeal, etc. - Knowledge of MS Excel, how to respond to mails New and fast selling products research - Capable enough to explain the products and provide the most relevant deal in order to achieve your set targets. Excellent English writing and reading skills would be added advantage. Benefits: - Yearly Bonus - Leave encashment - Provident Fund - Health Insurance / ESIC - Yearly Company Trip - Gratuity Education: BBA/MBA/Any Graduate