Job
Description
Role Overview: As an AV Subject Matter Expert / AV Engineer at Kinly, you will be part of the highly talented onsite team at a client site in Pune. Your primary focus will be on providing exceptional technical support for AV systems, including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR). This role offers a clear pathway for professional development and longer-term career opportunities, allowing you to work with a high-profile client and gain valuable experience to accelerate your career. Key Responsibilities: - Deliver advanced remote technical support for AV systems across global locations - Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc. - Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required - Identify recurring issues and document technical insights for team reference - Collaborate with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems - Support escalation processes by providing timely and thorough responses to high-priority issues - Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides - Contribute technical insights and lessons learned to support the broader AV support team - Troubleshoot various AV systems components including Crestron control panels, processors, Q-SYS audio signal flow, DSP issues, Cisco video endpoints, MTR peripherals, etc. - Support firmware updates, configuration reviews, digital signage content troubleshooting, live/on-demand video streaming, encoder settings, and more Qualifications Required: - Solid corporate experience in providing AV technical support - Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems - Experience with Crestron Toolbox & Q-SYS Designer is mandatory - Strong troubleshooting skills for complex hardware, software, and network issues - Ability to clearly explain technical details to team members, clients, and stakeholders - Preferred certifications: CTS, Crestron, QSC, or Microsoft certifications Company Details: Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organizations. With over 25 years of experience, Kinly designs, develops, integrates, and supports complex audiovisual solutions, delivering consistently secure and flexible meeting experiences. Kinly's solutions aim to maximize collaboration, engagement, and productivity to enable seamless communication and collaboration in the workplace, regardless of complexity or location. As part of the Kinly team, you will have the opportunity to work with innovative professionals, support global businesses, access cutting-edge technology, and contribute to high-profile international projects.,
