AV Service Engineer / AV Subject Matter Expert

As an AV Service Engineer / AV Subject Matter Expert at Yorktel-Kinly in Pune, India, you will be responsible for providing exceptional technical support for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR). Working closely with a global technical team, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers, contributing to the efficiency and reliability of AV services by delivering high-quality support and maintaining documentation. Key responsibilities: - Deliver advanced remote technical support for AV systems across global locations - Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc. - Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required - Identify recurring issues and document technical insights for team reference - Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems - Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides - Contribute technical insights and lessons learned to support the broader AV support team - Troubleshoot Crestron control panels, processors, switchers, Q-SYS audio signal flow, DSP issues, network conflicts, Appspace user configurations, digital signage content, Cisco video endpoints, MTR peripherals, call quality issues, and meeting platform integration - Support firmware updates, configuration reviews, and live/on-demand video streaming troubleshooting Skills and experience: - Solid corporate experience in providing AV technical support - Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems - Experience with Crestron Toolbox & Q-SYS Designer is mandatory - Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms - Ability to clearly explain technical details to team members, clients, and stakeholders - Certifications such as CTS, Crestron, QSC, or Microsoft are preferred If selected for an interview, you can request reasonable adjustments by informing the Talent Acquisition team during scheduling. For details of the vacancy or application process in an alternative format, please email jobs@kinly.com with your requirements.,