AV & End User Support Technician

Location: Bengaluru
Experience: 3+
Job Description:

• Role Overview: As an AV & End User Support Technician, you’ll be responsible for maintaining AV infrastructure, supporting end-user devices, and collaborating with global IT teams to uphold service excellence.

Key Responsibilities:

• Conduct proactive checks of AV and conferencing equipment
• Provide live, in-person technical support during meetings
• Manage inventory and update asset systems
• Decommission outdated equipment and maintain documentation
• Support laptops, mobile devices, and basic hardware/software tasks
• Participate in IT rollouts and collaborate with cross-functional teams
• Coordinate with ServiceDesk and international support teams

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, or related field
• 3+ years in AV/meeting room and end-user IT support
• Fluent English and strong interpersonal skills
• Familiarity with ITSM platforms (e.g., ServiceNow)
• Technical knowledge of Microsoft Teams, Webex, Windows 10/11, Office 365, iOS
• ITIL Foundation certification preferred
• Experience in global support and 24/7 environments

Job Types: Temporary, Contract

Work Location: In person