AV Coordinator - Pune

As an AV Coordinator at Kinly in Pune, India, you will play a crucial role in supporting the Media Services Operations/VIP/Events coordination function for a key client account. You will be the onsite point of contact responsible for receiving, handling, and processing VIP/Events users queries, requests, and complaints. Additionally, you will proactively manage all reported requests to ensure smooth operations and exceptional user experiences. Your key responsibilities will include providing Media Services coordinator support to the client, accurately recording and addressing VIP/Events/BAU requests and queries, maintaining coverage of incoming telephone lines for Media Services, and providing video conference room booking services using the Condeco Resource Booking, AV & VC booking procedures. You will also be responsible for scheduling, testing, connecting, and monitoring video conferences using the Cisco Codian Bridge/CMM platforms, initiating first-line support and troubleshooting activities, and collaborating closely with various teams to support the overall operations effectively. Furthermore, you will schedule and coordinate the Event Team, engage with external suppliers for event services and equipment, manage event materials, ensure venue management standards are met, and conduct troubleshooting and client training sessions on Media Services platforms. Your excellent communication skills, technical knowledge of AV/UC & Events industry, experience with video conference bridges, and strong customer service abilities will be crucial for success in this role. At Kinly, we are committed to providing a collaborative and engaging work environment where employees can drive maximum collaboration, engagement, and productivity for our clients. We value individuals who are passionate about helping teams achieve their workplace communication and collaboration goals and who possess a service-oriented attitude combined with proactive problem-solving skills. If you are selected for an interview and require any reasonable adjustments, please inform the Talent Acquisition team. For alternative formats of the vacancy details or application process, please email jobs@kinly.com with your requirements. Join us at Kinly, where you will be part of a globally trusted AV and UCC technology advisor, working with world-class organizations and innovative professionals to deliver exceptional user experiences and real business value every time.,