AV Administrator

Job Description

Graduate in IT or Computer Science, preferably BE/B. Tech/MCA. Minimum 1 year of experience in in-scope solutions and a total of 3 years in IT implementation/support. Preferably certified in one of the following: Trend Micro or other Antivirus Management Certification Professional, MCSA/MCSE/MCSE: Messaging, Microsoft Outlook Associate 2016/2019. Role & Responsibilities: Possess basic knowledge of AD, DHCP, DNS, etc. Manage and maintain software assets, databases, and IT infrastructure. Perform basic troubleshooting for desktops and notebooks. Install, support, and upgrade operating systems for desktops and notebooks. Handle move/add/change/upgradation/new installation of application software and hardware support. Install, maintain, and address day-to-day user problem calls. Troubleshoot operating system issues. Set up desktop computers, peripherals, and test network connections. Install and test desktop software applications and internet browsers. Conduct computer testing to ensure proper functioning. Provide end-user training on computer hardware and software usage. Have sound knowledge of Windows OS and Microsoft Office Applications. Address and resolve email application issues. Attend assigned calls and report to the helpdesk with closure details. Escalate to senior level support if the problem remains unresolved or there is any deviation. Additional Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Flexibility to adapt to changing priorities and work under pressure. Attention to detail and ability to prioritize tasks effectively. If you meet these qualifications and are ready to take on the challenge of supporting our IT infrastructure, we encourage you to apply for this position.