2.0 - 6.0 years

0 Lacs

karnataka

On-site

Make is the leading visual platform for anyone to design, build, and automate anything from tasks and workflows to apps and systems without the need for coding skills. Headquartered in Prague, Czech Republic, Make has teams located in various countries including the USA, UK, Germany, France, Canada, India, and Chile. As a Customer Care Specialist at Make, you will play a crucial role in guiding and educating customers to help them grow their business with the platform. You will act as an automation expert, assisting customers in resolving any issues they encounter while using Make. Your responsibilities will include engaging with customers to solve problems, assisting with workflow automation, providing best practices to the community, capturing customer feedback for product improvement, and contributing to enhancing customer care processes and systems. The qualifications required for this role include English fluency, 2+ years of customer support experience in a SaaS company, strong problem-solving skills, excellent communication abilities, emotional intelligence, technical acumen, and a desire to build trustful relationships with customers. Coding experience and technical knowledge of API ecosystems and automation markets are advantageous. Make (Celonis company) offers a unique opportunity to work with a cutting-edge No-code product and be part of a multinational team driving the future of automation. Benefits include great compensation packages, work from home support, an open-minded culture, and an inclusive environment that celebrates diversity. At Make, the core values include embracing diversity, prioritizing customer impact, and fostering a culture of exploration and creativity. The company encourages individuals from all backgrounds to apply and is committed to providing a welcoming and empowering environment for all employees. Join Make to be part of a team that values innovation, collaboration, and individual growth. Make an impact, contribute, and grow with us as we continue to expand and evolve in the automation industry.,

Posted 1 week ago

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