Company Description AutoFixers has been your trusted partner for professional vehicle repair and maintenance services since 2015. We specialize in car and bike servicing, engine diagnostics, brake repairs, electrical work, and accident restoration. Our dedicated team of experts ensures quality service and reliability for all vehicle types. Established with a commitment to excellence, AutoFixers strives to deliver top-notch service to our valued customers. Role Description This is a full-time on-site role for a Customer Relations Executive, located in Ghaziabad. The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, handling customer service inquiries, and maintaining effective communication with clients. The role involves addressing customer concerns, providing timely updates, and ensuring a positive customer experience throughout the service process. Qualifications Strong Interpersonal Skills and Client Relations experience Focus on Customer Satisfaction and excellent Customer Service skills Effective Communication skills, both verbal and written Problem-solving and conflict resolution abilities Ability to work independently and as part of a team Experience in the automotive industry is a plus Bachelor's degree in Business Administration, Communications, or related field is preferred
Role Overview: As a Customer Relations Executive at AutoFixers, located in Ghaziabad, you will play a crucial role in managing client relations and ensuring customer satisfaction. Your responsibilities will include handling customer service inquiries, maintaining effective communication with clients, addressing customer concerns, providing timely updates, and ensuring a positive customer experience throughout the service process. Key Responsibilities: - Manage client relations and ensure customer satisfaction - Handle customer service inquiries effectively - Maintain open and clear communication with clients - Address customer concerns and provide timely updates - Ensure a positive customer experience throughout the service process Qualifications Required: - Strong interpersonal skills and client relations experience - Focus on customer satisfaction and excellent customer service skills - Effective communication skills, both verbal and written - Problem-solving and conflict resolution abilities - Ability to work independently and as part of a team - Experience in the automotive industry is a plus - Bachelor's degree in Business Administration, Communications, or related field is preferred,