1. Customer Interaction & Experience 2. Order Management & Accuracy 3. Cleanliness & Hygiene 4. Inventory & Stock Awareness 5. Team Coordination Food allowance Annual bonus Provident fund Health insurance

KRA for Customer Service Associate Airport F&B Outlet 1. Customer Interaction & Experience Greet customers warmly and assist them with menu and orders. (If Under Cafe) Provide product knowledge and upsell menu items (e.g., combos, beverages). (In any Store) Handle customer complaints or queries promptly and politely. Maintain a friendly, professional, and approachable demeanor at all times. 2. Order Management & Accuracy Take and process orders accurately using POS systems. Ensure timely and correct delivery of orders. Handle billing, refunds, and cash/card transactions efficiently. Double-check packaging for takeaway orders and ensure proper labeling. 3. Cleanliness & Hygiene Maintain cleanliness of serving counters, dining area, and customer touchpoints. Follow FSSAI and airport hygiene regulations strictly. Ensure use of gloves, hairnets, and sanitization protocols. 4. Inventory & Stock Awareness Inform supervisor/manager of low-stock items. Check stock at counters (napkins, straws, condiments) regularly. Avoid wastage and report expired/damaged items promptly. 5. Team Coordination Coordinate with kitchen, barista, and cleaning staff to ensure seamless service. Support team during rush hours or flight delays. 6. Compliance & Security Follow airport security protocols and cooperate with CISF and security staff. Wear airport-issued ID cards and uniforms properly. Attend safety drills and customer service training. 7. Sales & Promotion Promote ongoing offers or seasonal products. Encourage feedback through QR codes or feedback forms. Meet personal and store-level sales targets where applicable. 8. Reporting & Documentation Prepare end-of-shift reports: sales, feedback, complaints. Report any incident (e.g., lost item, theft) to the manager and security.

Role & responsibilities Job Title: Accounting Executive Location: Patna, Delhi Company: Aurigans India Pvt. Ltd Experience Required: 24 years preferred Employment Type: Full-Time Job Summary: We are looking for a detail-oriented and experienced Accounting Executive to manage daily accounting operations. The candidate must have hands-on knowledge of Tally , and GST compliance , and should be able to handle payment transactions, stock entries, and reconciliation work. Key Responsibilities: (Head Office- Delhi) Tally Operations: Record all financial transactions in Tally ERP accurately and timely. General Accounting: Handle daily journal entries, ledger maintenance, and basic accounting operations. Credit Notes: Generate and account for credit notes related to customer returns, vendor returns, excess billing, discounts, or adjustments. Maintain proper documentation and ensure that credit notes are GST compliant. Apply credit notes accurately during reconciliation of payments and purchases. Coordinate with store teams and vendors to resolve discrepancies and ensure correct posting in books. GST Management: Cross-verify GST input/output entries Ensure proper classification of intra-state and inter-state transactions Assist in timely filing of GST’s, and reconciliation Stock Transactions: Entry of purchase of materials Recording stock transfers between stores/brands Managing inter-brand, intra-state, and inter-state stock movements Payment Transactions: Record vendor payments, reimbursements, and petty cash Reconcile payments made vs bills/invoices Billing Reconciliation: Match sales/billing details with daily cash/UPI collections. Vendor & Purchase Accounting: Manage purchase bills, vendor payments, and expense tracking. Tax Deductions: Calculate and apply TDS wherever applicable. Reporting: Prepare monthly accounting summaries and support internal/external audits. Key Responsibilities: (Patna) Handle and verify daily payment collections (QR, Cash, EDC machine) from all brand stores at the airport. Cross-check billing system vs actual collections to ensure accuracy and prevent manipulation or discrepancies. Monitor stock inward and usage ; identify variances or unusual wastage. Perform random billing audits at store level to ensure proper process adherence. Ensure safe and timely cash deposit to the designated bank account with supporting records. Maintain and update weekly, monthly, quarterly, and annual financial records for all store transactions. Share accurate and organized reports directly with the Head Office for reconciliation and review. Requirements: Proficient in Tally ERP Sound understanding of Accounting principles , GST , and basic taxation Good knowledge of excel, Word, V lookup Good knowledge of Accounting, GST, and TDS Knowledge of inter-state & intra-state taxation and entries Experience with retail or multi-store operations is preferred Strong attention to detail and good organizational skills Educational Qualification: B.Com / M.Com / or equivalent degree in Accounting/Finance CA Inter is a plus Certification in Tally or GST is a plus Joining: Immediate or within 15 days preferred Preferred candidate profile