Audit Associate (Customer Engagement)

As an Audit Associate on our Customer Engagement Officer (CEO) team, you will play a crucial role in evaluating customer interactions, ensuring compliance with internal policies, and analyzing CRM processes for efficiency. Your responsibilities will include conducting audits of CRM processes, customer interactions, and data management practices. You will also be responsible for identifying gaps in workflows, suggesting process improvements, and monitoring data accuracy in the CRM system. Additionally, you will prepare audit reports with key findings and recommendations, collaborate with cross-functional teams to enhance customer experience, and stay updated on industry best practices and CRM audit methodologies. To excel in this role, you will need a Bachelor's degree in Business Administration, Customer Relations, or a related field. You should have (To mention) years of experience in auditing, CRM operations, or quality assurance, along with strong analytical and problem-solving skills. Attention to detail, the ability to work with large data sets, and excellent communication and report-writing skills are essential. You should also be able to work both independently and as part of a team. If you are a detail-oriented and proactive individual with a commitment to process improvement, this role offers you the opportunity to make a significant impact on our company's customer service standards and regulatory compliance. Join us in enhancing customer experience and driving operational excellence.,