Atlassian Administrator

Role Overview: You will be playing a crucial role as an Atlassian Administrator at Reveleer, a healthcare data and analytics company utilizing Artificial Intelligence to empower health plans in managing their Quality Improvement, Risk Adjustment, and Member Management programs. Your responsibilities will revolve around managing, configuring, and supporting the suite of Atlassian tools to enhance collaboration and streamline workflows across the organization. Key Responsibilities: - Administration & Configuration: - Manage and maintain Atlassian Cloud or Server/Data Center applications such as Jira, Confluence, Bitbucket, and Jira Service Management. - Customize workflows, permission schemes, screens, custom fields, dashboards, and automation rules to optimize system efficiency. - Administer user access, project configurations, groups, and roles to ensure smooth operations. - Support & Troubleshooting: - Act as the primary contact for Atlassian tool-related issues and service requests. - Identify and resolve performance, configuration, and integration issues promptly. - Provide Tier 2/3 support for Atlassian platform users to ensure seamless user experience. - Process Improvement & Enablement: - Collaborate with engineering, product, QA, and business teams to enhance project and ticketing workflows. - Train and empower users on best practices, usage tips, and new features for efficient utilization. - Support Agile, Scrum, Kanban, and SAFe methodologies through appropriate Jira configurations. - Integration & Automation: - Integrate Atlassian tools with other platforms like Slack, GitHub/GitLab, Okta, Jenkins, Salesforce, etc. - Develop and maintain automation rules using tools like Jira Automation, Scriptrunner, or other relevant tools. - Manage plugin/add-on lifecycle and assess new apps as required for system enhancement. - Governance & Maintenance: - Monitor system performance, conduct upgrades, manage backups, and ensure data integrity for seamless operations. - Uphold governance standards and ensure adherence to internal policies and security protocols. - Maintain comprehensive documentation of processes, configurations, and changes for reference and transparency. Qualifications: Required: - 3+ years of hands-on experience in administering Atlassian tools. - Proficiency in Jira Software, Jira Service Management, and Confluence. - Expertise in designing and managing complex Jira workflows and permission schemes. - Familiarity with Agile and DevOps practices. - Experience with Atlassian Cloud and/or Data Center environments. Preferred: - Familiarity with third-party apps like ScriptRunner, Insight/Assets, Advanced Roadmaps, etc. - Scripting experience (e.g., Groovy, Python, or Bash) for automation. - Experience with user provisioning tools (e.g., Okta, LDAP, Azure AD). - Atlassian certifications (e.g., ACP-100, ACP-120). Soft Skills: - Strong problem-solving and troubleshooting abilities. - Excellent communication and collaboration skills across technical and non-technical stakeholders. - Detail-oriented with a focus on documentation and process improvement.,