ATG Support

Job Title: ATG Support Role
Location: Remote
Type: Full time
Experience: 10+ years
Job Summary:
We are seeking a skilled ATG Support Role, responsible for maintaining, troubleshooting, and enhancing Oracle ATG Commerce applications. The ideal candidate will have strong experience in ATG-based systems and a deep understanding of support processes, incident handling, and performance optimization in a production environment. Key Responsibilities:
Provide technical support and maintenance for Oracle ATG eCommerce applications. Troubleshoot and resolve production issues, performance bottlenecks, and outages. Collaborate with cross-functional teams to identify root causes and implement solutions. Ensure system stability, uptime, and performance through proactive monitoring and tuning. Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams. Create and maintain technical documentation and knowledge base articles for support activities. Participate in on-call support rotations and handle high-priority incidents as needed. Coordinate with development teams for bug fixes and enhancements. Ensure adherence to SLAs and ITIL-based support processes. Required Skills and Qualifications:
8+ years of overall experience with at least 5 years in Oracle ATG Commerce. Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing. Experience in application support, incident management, and system monitoring. Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP). Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk). Good understanding of production deployment practices and troubleshooting. Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.