Associate Technical Account Manager - DevOps

Job Description

Position Summary: Perforce is seeking an Associate Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise. An associate TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The associate TAM works with customers to build a roadmap for future business success using Puppet Enterprise. The joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations. Responsibilities: Passionate about problem solving and have a background that includes debugging and troubleshooting Maintains a constructive and composed focus facing and overcoming tough situations. Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization Strong consultative skills that guide and influence decisions The ability to work in an international, fast-growing environment The ability to understand and embrace DevOps and its impact in the computing world Partners productively with support engineers to troubleshoot and diagnose customer problems Advocates for customers and product quality within the development and product management organization Exceptionally flexible and can context switch without disrupting a positive disposition. Knowledge of data center management, systems management, and monitoring, networking security Large scale infrastructure experience Requirements: An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere. Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels A collaborative and team-focused mindset, with a willingness to approach new situations Loves customers and takes personal pride and ownership to make them successful Unix /or Linux SysAdmin or DevOps background, including: Programming skills (Ruby, Python, etc) Unix and/or Linux SysAdmin, including automation Experience with some of the following technologies: Git and git-based version control Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP) Continuous Integration (Jenkins, Bamboo, or others) Experience working in the software development or CI/CD domains Experience in customer sales/service Windows administration experience, including Microsoft PowerShell Knowledge and understanding of DevOps culture Understanding of Salesforce or other Sales management platforms