Job
Description
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The MENA Technology team is seeking a candidate with experience in handling application issues, end-to-end complex data migration, conversion, and data modeling. The candidate will be part of the Level 3 Application Support team, providing technical support for applications developed in .Net and SQL Server/SSIS. We are looking for self-driven, organized, and process-oriented individuals who can perform with minimal supervision and deliver exemplary services to our clients. **Your Key Responsibilities** - Determination of the root cause of incidents - Deployment of applications and upgrades/patches in supported environments - Effective ticket management including logging, monitoring/updating, prioritizing, and resolving requests within SLA - Analysis, troubleshooting, and diagnosis of incidents - Maintenance of documentation surrounding Incident, Request Fulfillment, Problem, and Change Management - Bug fixing and improving application performance - Responding to major incidents via monitoring alerts - Working well within a multi-disciplinary team structure, but also independently - Strong interpersonal, verbal, and written communication skills - Meeting agreed deadlines, showing compliance with SLAs - Analyzing requirements and developing ETL/BI reports with minimal supervision - Developing scripts to automate the execution of ETL **Skills and Attributes for Success** To qualify for the role, you must have: - Strong interpersonal, verbal, and written communication skills in English - Experience developing ETL solutions for data warehouse environments - Experience programming in .NET, C#, ASP.NET, and T-SQL - Expertise in ETL tool SQL Server Integration Services - Knowledge of data mining and segmentation techniques - Experience in SharePoint Designer, InfoPath, Web Parts, and workflow creation - Good knowledge of MS SQL server configuration and database maintenance skills - Ability to write and analyze Stored Procedures and complex SQL queries - Experience working on production systems in an Azure cloud services environment - Hands-on experience on IIS servers - Configuring and troubleshooting virtual directory/application pool - Ability to meet agreed deadlines with demonstrable productivity **Ideally, you'll also have** - Knowledge/Experience in Azure DevOps - Knowledge/Experience in SharePoint and Power Apps would be advantageous **What We Look For** We are seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our software applications. The candidate must constantly update their skills and knowledge to keep up with the ever-growing market demand. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
