Associate Support Engineer

Role Details:

• Work Location:

  Bangalore Only

• Shift:

  Must be willing to work in shifts for 24/7 operating hours

• Working Days:

  5 days a week

• Qualification:

  B.Sc., B.Com, B.A, BCA, BBA, B. Tech, BE, MCA, M.Sc., any Post Graduation or any Specialization

• Service Agreement:

  2-year bond (2 Lakh penalty if broken)

• Probation Period:

  3 Months

• Stipend:

  18,000 (During Probation)

• CTC:

  3.6 LPA (Post Probation)

• Immediate Joining

• Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
• Email/Chat support to the users, creating tickets and resolving issues.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Assist users with technical issues in patient care systems.

Roles and Responsibilities

• Diagnose and quickly resolve a wide range of Windows applications issues.
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
• Customize & configure desktop hardware to meet specifications and business standards.
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team players must be able to work with people within and outside of the IT department.
• Customer service oriented.

Interview Process:

1. Online Group Discussion

2. Technical Interview:- Virtual Mode