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Kotak Mahindra Bank Limited
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Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking

Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking

Kotak Mahindra Bank Limited

2 - 5 years

|

0 Lacs

rajkot gujarat india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

understanding of banking norms and processes

Work Mode

On-site

Job Type

Full Time

Job Description

1	Job Role	Associate Relationship Manager
2	Organization	Retail Liabilities -Kotak Mahindra Bank
3	Location
4	Work Location
5	Grade	M2 / M3
6	Work Experience	2 - 5 Years

Principal Responsibilities:

Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
Ensure strict adherence to regulatory requirements for Affluent customer segment.
Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
Manage complaints and ensure resolution within TAT.
Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
Deliver performance on service-quality scorecard
Visit Customers for service related and profilers.

Skills and Requirements:

Excellent communication skills with customer service orientation
Courteous, patient and polite
Team player
Knowledge of Microsoft Excel
Understanding of banking norms and processes
Minimum qualification - Graduate

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Kotak Mahindra Bank Limited

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