Associate Patient Service

Job Description

Communicating and coordinating with patient and the doctors. Managing calls and customer queries. Identify and assess customers’ needs to achieve 10/10 satisfaction rate. Error free billing (OP & IP) to be maintained. Build sustainable relationship and trust with customer Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions. Follow communication procedures, SOP*s guidelines and policies. Take the extra mile to engage customers. Ability to multi-task, prioritize, and manage time effectively. To carry out any other task assigned by higher authority. Sending daily/weekly/monthly reports as specified by department head. Job Type: Full-time Pay: ₹23,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Education: Bachelor's (Preferred) Work Location: In person