Associate IS Bus Sys Analyst

What you will do

Lets do this. Lets change the world. In this vital role you will leverages domain, technical and business process expertise to provide exceptional end user support of Amgens external suppliers to ensure their effectiveness to deliver Amgen clinical trials for Amgen study teams. This role involves working closely with internal and external business stakeholder and support analysts to ensure rapid resolution of technical issues, performing route cause analysis and implementation of long-term preventative solutions. You will collaborate with the Product Owner and a team of other Business Analysts to ensure operational support excellence from the team.

Roles & Responsibilities:

• Build strong relationship with key business leads and external partners to ensure their needs are being met
• Oversee expedited resolution of business-critical issues affecting the delivery of key external business partners
• Work with Product owner and business stakeholders to collected details requirements and user stories
• Analyze technical and process problems and work with multi-functional owners to develop solutions
• Maintain accurate documentation of configurations, processes, and changes
• Maintain detailed system and user documentation

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a with these qualifications.

Basic Qualifications:

• Bachelors degree and 0 to 3 years of Life Science/Biotechnology/Information Systems experience OR
• Diploma and 4 to 7 years of Life Science/Biotechnology/Information Systems experience

Preferred Qualifications:

Must-Have Skills:

• Customer focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on technology topics
• Experience of working with or supporting systems used to execute clinical trials. E.g. Rave, CTMS, Veeva
• Excellent problem-solving skills and a committed attention to detail in finding solutions

Good-to-Have Skills:

• Experience of working with or in a Clinical Research Organizations (CROs) or other specialist suppliers supporting clinical trials
• Experience with Agile software development methodologies (Scrum)
• Knowledge of network security protocols and tools (e.g., IPSEC, SSL, IDS/IPS, firewalls)
• Experience of O365 Cloud PC VDI

Professional Certifications :

• SAFe for Teams certification (preferred)

Soft Skills:

• Highly organized and able to work under minimal supervision
• Excellent analytical and assessment skills
• Ability to work effectively with global, virtual teams
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Familiarity with GxP, CFR 21 Part 11 and systems validation
• Ambitious to further develop their skills and career