Associate - International Contact Center (US Healthcare)

Location:

• Freshers:

   2,54,640 LPA + 70,360 VSA

• Experience:

   3,20,000 LPA + 79,000 VSA
•  

  Transport Facility:

   2-Way Cab Provided
   

  Joining:

   Immediate Joiners Preferred

Eligibility Criteria

• Graduates from any discipline (

  Recent pass-outs preferred

  )
• Excellent 

  English communication skills (B2 level and above)

• Willingness to work in 

  Night Shifts (US time zones)

• Candidates must be from 

  Bangalore

   or ready to 

  relocate.

Key Responsibilities

• Handle inbound and outbound calls from US customers.
• Resolve customer queries with empathy, accuracy, and professionalism.
• Adhere to process compliance, quality, and performance metrics.
• Maintain confidentiality of sensitive customer information.
• Deliver high levels of customer satisfaction by ensuring first-call resolution.

Interview Process

1. HR Screening

2. Harver Assessment (Online)

3. Voice & Accent (V&A) Round

4. Final Interview with Operations Team

5. Background verification & Transportation check before Onboarding.

Why Join Us

• Opportunity to work in a 

  Global healthcare process

• Attractive salary + Voice Skills Allowance, Performance incentives, Night Shift Allowance + Statutory Benefits.

• Medical Insurance & Performance rewards.

• 5 Day work week, Free Home Pick up & drop

  ensuring safe travel.
• Strong career growth opportunities with 

  learning & development programs.

• A collaborative, inclusive, and energetic work culture

Desired skills and abilities:

About the Role

International Contact Center US Healthcare