Job
Description
Role Overview: As a Workday Extend Analyst at UST, you will play a key role in the Workday AMS/Post-Production support team. Your responsibility will be to administer, maintain, and support customers" Workday production systems. By collaborating with customer teams, you will ensure a stable production environment, resolve issues, maintain data integrity, address integration issues, and enhance process efficiencies. Additionally, you will support Workday system modules and integrations, manage semi-annual upgrades, and deploy new functionalities as needed. Key Responsibilities: - Partner with customer teams to provide live support on Workday, resolving issues, ensuring data integrity, addressing integration issues, and enhancing process efficiencies - Manage and support Workday system modules and integrations, including semi-annual upgrade processes and deployment of new functionalities - Facilitate problem-solving among third-party vendors, customer resources, and subject matter experts/process owners - Utilize data software tools such as Cloud Connect, Workday Studio, XML, or Web Service Calls for supporting Workday functionality and integrations - Create test scripts, document test scenarios, and perform testing activities during semi-annual release upgrades or new feature launches - Collaborate with internal UST product teams to leverage internal capabilities and accelerators for customers Qualifications Required: - 3+ years of Workday experience in a customer-facing or AMS/post-production support capacity - Experience in gathering business requirements, translating them to Workday functionality, and validating solutions through testing routines - Configuration skills to implement new Workday functionality, improve existing features, and develop custom reports or simple integrations - Ability to manage annual HR processes like compensation planning and open enrollment - Strong multitasking abilities while maintaining a focus on quality - Excellent communication, presentation, analytical mindset, attention to detail, and quality orientation - Strong focus on customer satisfaction, managing client expectations effectively - Workday certification is preferred Additional Details about the Company: At UST, the company helps the world's leading organizations grow and succeed through transformation. With over 29,000 employees in 25 countries, UST collaborates with clients to co-create lasting change, impacting billions of lives in the process. UST fosters enduring relationships, embraces innovation, champions diversity and inclusion, and places people at the core of its operations. The values of humility, humanity, and integrity guide UST's interactions, commitments, and business practices. Visit UST.com to learn more about the organization and its mission.,
