Role Overview:
Seeking a detail-oriented and empathetic professional (NGO BACKGROUND ONLY)to manage donor communication, handle escalations, and support end-to-end donation reconciliation and reporting.

Key Responsibilities:

Manage donor queries via email, toll-free, and WhatsApp
Handle escalations and ensure timely closure
Validate and reconcile donations across channels
Maintain donor trackers and prepare monthly dashboards
Coordinate for receipts, confirmations, refunds, and compliance
Support audits and ensure data accuracy
Execute WhatsApp and bulk email campaigns

Required Skills:

Strong communication skills
Advanced Excel (VLOOKUP, Pivot, IF, Data Validation, etc.)
Proficiency in Google Sheets & Workspace
Experience in donor/customer support or reconciliation
CRM/financial ops exposure is a plus
2-4 years of experience in donor/customer support, finance operations, reconciliation, or similar roles is a must.

Education:
Bachelor’s in Commerce, Business Admin, Finance, or related field.

Candidates with no NGO experience will not be considered.

Job Types: Full-time, Permanent

Pay: ₹650,000.00 - ₹700,000.00 per year

Work Location: In person

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