Associate Director Software Engineering (ServiceNow Engineering)

Are you ready to make an impact at DTCC

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional developmentAt DTCC, we are at the forefront of innovation in the financial markets. Were committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive.


• Comprehensive health and life insurance and well-being benefits, based on location.


• Pension / Retirement benefits


• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations

Your Primary Responsibilities:

• Manage development and implementation of applications using ServiceNow platform capabilities


• Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform


• Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution design Provide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption


• Manage and support execution of releases, product upgrades and technology deployments


• Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team


• Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables


• Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality


• Produce engineering metrics and drive efficiency in SDLC processes/teams


• Responsible for staffing, mentoring, and maintaining high performing engineering team


• Collaborate with onshore/offshore team environment across US/India time zones

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents needed for Success:

• 12+ years managing software development teams, with 4+ years in ServiceNow


• Bachelors or Masters in Computer Science or equivalent


• Strong understanding of Service platform architecture, releases, and best practices


• Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF


• 5+ years with JavaScript, HTML, AngularJS, REST APIs


• Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB


• Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD)


• SDLC and Agile methodologies expertise


• Skilled in managing multiple priorities and project deliverables


• Excellent written and verbal communication skills to explain technical solutions clearly to various audiences

Preferred Skills

• IT Asset Management and Operations Management


• ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search


• Certifications: ServiceNow CIS - ITSM, ITOM, Discovery, CMDB, CTA

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.