Summary
This role is responsible for the leadership and management of the MI&E team(s) in the NoCC Site. This role holds accountability for the MI&E team delivering high quality, scientifically accurate, compliant, & timely responses to requests for information from Healthcare Professionals (HCPs).
About The Role
Associate
Director, Medical Information & Engagement (MI&E) Team Lead NOCC
Location Hyderabad Hybrid
Major Responsibilities
- Co-Leading the development and implementation of standards to ensure quality, accuracy and compliance with industry standards and practice codes in collaboration with USMA Medical Information and Engagement Leadership. Acting as designated business contact for MI&E systems in alignment with the USMA MI&E team
- Responsible for maintaining quality and consistency of responses to Medical Response Documents (MRDs). Responsible for any required financial management for the team. Leading the MI&E team, including identifying & sourcing new talent, retaining current staff, effective performance management of all MI&E line reports and effective skills development
- Provide day-to-day leadership & management of a high performing team of MI&E associates. Allocate appropriate MI&E resources appropriately to meet the business needs. Ensure operational and functional excellence. Share best practices.
- Participate in exploration of AI/Automation opportunities to optimize processes and enhance delivery of Medical Information documents and responses.
- Ensures compliance and inspection /audit readiness Ensure adherence to US regulatory and pharmacovigilance requirements and ensure compliance with MI&E standards and codes of practice. Responsible for enhancing and maintaining quality, consistent, scientifically accurate, well written responses to HCP inquiries
- Ensure responses to reactive requests are responded to in a timely fashion according to pre-defined KPIs. Co-develop performance metrics and key performance indicators (KPIs) to demonstrate and optimize quality and productivity
- Responsible for monitoring KPI and improvement management of the team, as needed. 100% compliance with legal regulations, industry codes and internal compliance standards
- Collaborate with functional Med Inquiry teams in the US and Mexico City, Proactive communication and managing and meeting stakeholder expectations Identify areas for operational improvement and promptly address any issues. Recommends suitable solutions, manages implementation of remediation plans when necessary
Minimum Requirements
Minimum Qualification:
Degree in a healthcare field required
Preferred Qualification:
Advanced degree (PhD, PharmD, MD) in life science/healthcare
- 57 years experience in a Medical Information role specifically in the Pharmaceutical Industry (or a related Medical Affairs role with significant MI responsibility in the Pharmaceutical Industry)
- Past successes in leading a MI team responsible for US specific deliverables
- Product and disease area knowledge in Novartis therapeutic areas
- Strong knowledge of good practices in medical enquiry management, medical information writing, and medical content review
- Experience in managing MI content requests across multiple therapeutic areas
- Demonstrated ability to recruit, develop and retain people
- Demonstrated influencing and leadership skills in a matrix organization
Preferred Requirements
- Strong comprehension of US language, terminology, culture, and ability to interpret information
- Prior experience and knowledge of Medical Affairs
- Strong understanding of the US Marketplace, US Healthcare Policy and Regulations, and US Healthcare Landscape
- Ability and willingness to travel internationally, up to 30%
- Willingness to work and be available during US business hours (up to 8:00 p.m. IST or 10:30 a.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs.
Why Novartis:
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You'll receive:
You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment To Diversity And Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network:
Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards:
Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
