Associate Customer Service Representative

Role Overview: As a Customer Service Representative at Medline, your primary responsibility will be to provide World Class Customer Service to Medline's Customers and Sales Representatives. You will be working in a large, stable, and rapidly growing company with a focus on accuracy and efficiency in sales order entry and customer support. Key Responsibilities: - Enter accurate sales orders in ERP based on Customers" Purchase orders and requirements. - Meet daily sales order entry targets defined for the customer service representatives. - Ensure order maintenance and timely amendments in QAD, along with appropriate validation of EDI orders and error resolutions from order entry to order invoicing. - Perform translation of different languages from EU countries to English when customers communicate in their native language. - Review reports regularly to ensure proper maintenance and support month-end and year-end closings. - Handle customer complaints and resolutions effectively. - Coordinate with cross-functional teams to release order blocks and ensure a smooth order fulfillment process. - Adhere to internal processes, policies, and work-related SLAs. - Stay updated about any new system or process enhancements. - Complete required training to enhance job efficiency. - Perform any other duties within the scope, spirit, and purpose of the job as requested by the line manager or Head of Department/Division. Qualifications Required: - Excellent verbal and written communication skills in English. - Methodical and structured organization skills. - Self-motivated with the ability to prioritize and organize a busy workload. - Proficient with MS Excel and ERP systems, preferably QAD. - Ability to work well independently or as part of a team with diverse cultural and national backgrounds. - Comfortable dealing with individuals at all levels internally. Additional Details: Medline Industries India Pvt. Ltd. supports Medline's healthcare vision across the USA, Europe, and other International regions with a proud team of 700 plus associates. Medline is a privately owned company with no public debts, offering a first-rate compensation and benefits package and genuine individual growth potential in a highly ethical work culture. Educational Qualification: - Bachelor's degree Work Experience: - 1-3 years of relevant experience is desired. - Relevant experience with Customer Service Order Management function. - Hands-on experience with QAD as an ERP is a plus. - Knowledge of the medical supplies marketplace is a plus. - Experience in related business functions such as purchasing, supply chain, or sales is a plus.,