Associate Content Producer

Role & responsibilities

Facilitates the digital production of content by: applying advanced strategies when building, creating, managing, releasing, and/or publishing content within the content management system(s); independently executing workflow tasks and overall processes to ensure optimal performance while also troubleshooting problems; reporting and resolving moderately complex production content incidents in a timely manner throughout the publication process and post-production; requesting defect fixes, enhancements, and maintenance changes within content management systems and conducting user acceptance testing (UAT) independently;  leading proactive communication with engineering and content architecture teams to ensure moderately complex content management strategy aligns with best practices; and triaging, and if possible, resolving routine to moderately complex defects logged by quality assurance teams or escalating to senior team members.

Preferred candidate profile

Bachelor's degree in Human-Computer Interaction, Computer Science, Information Science, Information Architecture, User Experience Design, or related field AND minimum three (3) years of experience in user experience, digital content management, technical architecture, content management system (CMS) engineering, or a directly related field. 

Additional equivalent work experience of three (3) in a directly related field may be substituted for the degree requirement, for a total of six (6) years. Advanced degrees may be substituted for a portion of the work experience requirements.Two (2) years experience using Content Management Systems. E.g., AEM or Word Press. 
Two (2) years experience working on projects involving the implementation of content or product life cycles.