Associate Consultant - IT (Desktop Engineer)

As an IT Support Specialist, you will be responsible for configuring, testing, and deploying hardware and software to users both locally and remotely. Your key responsibilities will include: - Diagnosing and resolving problems related to the operation of PCs on the network. - Troubleshooting and repairing break/fix issues. - Configuring, troubleshooting, and supporting Video Conferencing systems used for corporate broadcasts. - Providing solutions to user issues by identifying problems, researching answers, and helping to implement. - Training users in basic problem resolution and understanding of how to make efficient use of their PCs. - Responding to user requests and service issues in a timely and professional manner. - Providing support via phone using remote support software. - Creating, monitoring, updating, and closing tickets using Service Now ticketing system. - Adhering to Black Box corporate, technology, and security policies at all times while performing daily functions. - Remaining current on technical and operational details concerning PC products and support. No additional details of the company were included in the job description.,