Associate, Client Operations I

Role Overview: As an Associate, Client Operations I at BNY, you will play a pivotal role in the Client Trust Operations team in Pune, MH HYBRID. Your responsibilities will involve performing both routine and non-routine client service and transactional support functions. You will collaborate with various organizational units to ensure timely service delivery and issue resolution. Additionally, you will process account-related transactions, respond to inquiries, and address problems following established procedures. In complex situations, you will escalate issues to senior colleagues and leverage your industry knowledge to provide solutions to internal and external clients. Moreover, you will contribute to team objectives by completing complex operational tasks within your designated product or functional area. Key Responsibilities: - Perform both routine and non-routine client service and transactional support functions - Collaborate with various organizational units to ensure timely service delivery and issue resolution - Process account-related transactions, respond to inquiries, and address problems following established procedures - Escalate issues to senior colleagues in complex situations - Provide solutions to internal and external clients leveraging industry knowledge - Contribute to team objectives by completing complex operational tasks within designated product or functional area Qualifications Required: - Hold a minimum bachelor's degree or equivalent educational background - Possess at least 3.5+ years of prior operations experience, preferably in areas such as Corporate Trust, Client-facing roles, Derivatives functions, or brokerage processing - Knowledge of Fixed-Income Securities markets, Money market, Derivatives, and Capital Market - Proficiency in reviewing client governing documents - Strong MS Office skills (Excel, Word, PowerPoint, and Outlook) - Fluency in English, both written and oral - Problem-solving abilities, client focus, efficiency, and proactive nature Additional Details: As part of the BNY team, you will embody their values and commitment to excellence. BNY has been recognized for its inclusive workplace by being named Americas Most Innovative Companies and Worlds Most Admired Companies by Fortune. They prioritize diversity and inclusion, evident in their high scores on the Human Rights Campaign Foundation's Corporate Equality Index and Disability: IN's Best Places to Work for Disability Inclusion. Additionally, they have been acknowledged for their sustainability efforts and gender equality initiatives, further highlighting their commitment to making a positive impact in the world. BNY offers a comprehensive range of benefits and rewards to support their employees and is committed to fostering a diverse and inclusive workplace.,