Job
Description
What success looks like in this role: Key Responsibilities: General support to the Transition Manager and the Platform Service Manager once Operations has commenced Act as an interface between internal resources and Client on the management of the Monitoring Systems like Solarwinds. Analyse and manage requirements between Client, Unisys Operations teams and 3rd party service provider Document high-level requirements from Client stakeholders (IT and Business) Ensuring the ongoing operation of Monitoring Services including the following: Performance and Capacity of the Monitoring Systems Change and updates to Monitoring systems to maintain the availability and performance of services Make sure that the security of Monitoring services is maintained including Patching, Licensing requirements, testing and maintenance of HA / DR / Failover in the Monitoring Design Keep Security and relevant accesses to Monitoring Systems maintained Provide the Unisys Client with accurate information whether over the phone, in person or in written status reports Recommend changes to practices, processes and procedures to improve Monitoring services and assist with the creation, maintenance and delivery of operational processes, procedures and Engineering standards / Designs #LI-SK2 You will be successful in this role if you have: 8+ years of experience in IT Service Management including supporting BAU Operations and Project requirements ITIL Foundation v3 Certification Advanced understanding of ITIL Service Management processes 5+ years of hands-on experience with Solarwinds Monitoring tool and ITSM Tools, preferably Service Now. Good working knowledge of MS Office tools (Excel, Word, PowerPoint, MS Project) Excellent report writing skills and design documentation for green/brown field monitoring projects. Sound understanding on Solarwinds monitoring tools and its modules. Integration of Solarwinds to ITSM tool like Service Now using MID server and Connector instance. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
