Assoc Dir Information Systems

Roles & Responsibilities:

• Lead and develop a successful team of platform managers, engineers and architects through recruitment, performance management, and career development
• Establish and maintain operational metrics, SLAs, and performance standards
• Monitor and manage enterprise platform operations
• Lead incident response and problem management for critical platform issues
• Oversee implementation and maintenance of platform security policies and procedures
• Drive continuous improvement initiatives in platform operations
• Partner with platform leaders and collaborators to understand and support organizational needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications and Experience:

• Doctorate degree / Masters degree / Bachelors degree and 16 to 20 years of experience in Server Operations, with at least 5 years in management
• Deep understanding of SaaS platforms including Salesforce, MuleSoft and Anaplan
• Experience with service level management and operational metrics

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure, or Google Cloud)
• Knowledge of server automation tools and practices
• Experience with Ansible, Python and / or Power-shell automation
• Understanding of ITIL frameworks and standard methodologies
• Familiarity with server orchestration platforms

Professional Certifications:

• Management certifications (PMP, ITIL) (preferred)
• Scaled Agile (SAFe Certifications)

Soft Skills:

• Strategic thinking and planning
• Strong decision-making abilities
• Excellence in collaborator management
• Outstanding communication skills
• Team building and development
• Change management expertise
• Crisis management capabilities
• Strong presentation and public speaking skills