Assistant Vice President, Procure to Pay

Assistant Vice President, Procure to Pay

The leader is responsible for directing the team and ensuring smooth delivery of end-to-end outsourced services in F&A: AP domain and ensuring customer happiness & increased revenue through client up-sell. The individual would be responsible for effective delivery of planned SLA's, lead client executive reviews, identify projects to meet productivity targets and work closely with transformation teams to successfully meet client deliverables. The individual needs to work closely with global teams including VP, RPA delivery team and client leadership successfully.

This role may involve directly managing multiple portfolio/clienteles across various regions and reporting to Global Operations leader, with the responsibility of planning and delivering Digital Operations strategy in the lead role.

Responsibilities

Digital Transformation and Continuous Improvement

• Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.

• Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell

• Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.

• Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence

• Review the team%27s day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process

• You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Example- 1099, DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.

• Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA

• Run operations to achieve/exceed P&L expectations

• Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility

• Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda

• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

• Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.

• Work closely with client CXO's and process owners, Genpact operating teams and global relationship managers for key accounts

• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability

• Own the way in implementing modern technologies in operations and display a strong executive presence and have good understanding of the System of Engagement governing the process

Qualifications we seek in you!

Minimum Qualifications

• Relevant experience in Accounts Payable domain

• Intellectual agility and analytical outlook

Preferred Qualifications

• Preferably from a Manufacturing / similar Service industry

• Effective communication / articulation skills

• Understanding of India GST program