Assistant Manager_Operation Specialist_Linux/ SQL_Pune

VOIS Intro

IS

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

IS

VOIS Centre Introduction

About VOIS India:

IS

Job Role Related Content (Role specific)

Roles and Responsibilities:

Perform 1st level Incident Management & initial triage.
Provides 24/7 technical support.Monitoring of KPI and analysis .Drive service review and troubleshooting calls.You will manage and lead Major Incident call and engage required stakeholders.Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate).Escalate complex issues to higher-level support or relevant departments as needed.

Core competencies, knowledge and experience:

Ability to diagnose, Troubleshoot and resolve technical issues related to our products and Messaging services which include SMPP, HTTP, REST API
Good understanding of Powerpoint presentation.Excellent communication skills to interact with customers and internal teams effectively.Sufficient knowledge and hands-on on Linux and networking concepts.Experience in 1st level support or Support Desk is added advantage.

VOIS Equal Opportunity Employer Commitment

India:

IS

Top 5 Best Workplaces for Diversity, Equity, and Inclusion

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!