Assistant Manager Techical Support

Job Description

Role & responsibilities Job Overview: The Assistant Manager Technical Support is responsible for engaging with end-users, consultants, and internal teams to identify process inefficiencies and recommend technically viable solutions using MM Aqua’s portfolio of products. The ideal candidate will have in-depth exposure to process flow diagrams (PFDs), piping and instrumentation diagrams (P&IDs), and hands-on understanding of biological, chemical, and physical treatment systems in ETP, STP, and WTP facilities. Key Responsibilities: 1. Site Assessment & Root Cause Analysis Conduct technical site audits of ETP/STP/WTP systems to identify bottlenecks in hydraulic flow , oxygen transfer efficiency (OTE) , sludge retention time (SRT) , hydraulic retention time (HRT) , and MLSS/MLVSS ratios . Utilize tools such as dissolved oxygen meters , pH/TDS sensors , and flow meters to collect and interpret operational data. Perform troubleshooting of treatment units including aeration tanks, secondary clarifiers, media reactors, and sludge handling systems. 2. Process Simulation & Technical Recommendations Evaluate plant designs and suggest modifications using CFD (Computational Fluid Dynamics) insights, aeration modelling , and biofilm kinetics . Recommend augmentation using MM Aqua’s technologies like: TubeDek Settler Media – for improving sedimentation and clarifier efficiency. BioDek / MBBR Media – for enhanced biological treatment using attached growth systems . Fine/Coarse Bubble Diffusers – for optimizing aeration systems . Cyclone Separators – for pre-treatment of high TSS influents. 3. Client Engagement & Solution Selling Support Deliver detailed technical presentations and participate in Design Basis Reports (DBR) and Value Engineering (VE) discussions. Assist sales and proposal teams with Bill of Quantities (BOQ) validation, Process Flow Optimization , and Total Cost of Ownership (TCO) analysis. 4. Cross-Functional Coordination Interface with design, production, R&D, and application teams for custom-engineered solutions. Provide real-time feedback from site installations and participate in product lifecycle improvement meetings. Required Technical Knowledge: Strong grasp of: Activated Sludge Process (ASP) SAFF (Submerged Aerated Fixed Film) SBR (Sequencing Batch Reactor) MBBR (Moving Bed Biofilm Reactor) Tertiary Filtration , UV Disinfection , and Sludge Dewatering Interpretation of plant layout drawings , technical datasheets , and mechanical GA drawings . Qualifications: B.E./B.Tech in Environmental Engineering, Chemical Engineering, or Mechanical Engineering PG diploma or certification in Industrial Effluent Treatment , Water Quality Analysis , or Process Engineering is a plus Field/service experience at municipal utilities , EPC contractors , or OEMs preferred Key Skills: Advanced knowledge of wastewater microbiology , BOD/COD reduction , aeration efficiency , and biofilm growth dynamics Excellent interpersonal, presentation, and report-writing skills Proficiency in MS Office, AutoCAD (basic), and tools like WaterGEMS , BioWin , or similar modeling software is advantageous Preferred candidate profile