Assistant Manager- Strategy & Operations (Fulfilment Experience)

About the Team As a member of Meesho's Fulfillment and Experience (F&E) team in the role of Senior Associate/Assistant Manager, you will be at the forefront of our dynamic and rapidly growing organization. Your contributions will directly impact the experience of e-commerce users in India. The team consists of more than 100 professionals, each dedicated to solving problems through innovation and collaboration. Our responsibilities range from operational support to supply chain management and analytics. At Meesho, we are committed to pioneering e-commerce in tier-2 and tier-3 cities of India. The team's mission is to completely rethink and reshape logistics, starting from scratch. This involves numerous groundbreaking projects aimed at revolutionizing the e-commerce supply chain not only in India but on a global scale. We prioritize personal growth, a positive work environment, and teamwork, demonstrated through regular virtual meetings, fun-filled all-team gatherings, and timely recognition of achievements. About the Role We are seeking individuals who are independent, creative problem solvers to join the central control tower for Fulfillment & Experience. In this role, you will collaborate closely with program managers leading fulfillment and user/supplier experience initiatives to enhance our service delivery. You will take the lead on key projects that will transform our approach to user engagement. Your primary goal will be to ensure that Meesho becomes the preferred e-commerce platform for all our customers, small entrepreneurs, and users. You will achieve this by designing user-centric, cost-effective processes and continuously evaluating the performance metrics within your domain. Responsibilities - Collaborate with cross-functional teams to develop new processes that optimize fulfillment performance and enhance user experience. - Drive business process enhancements to improve operational efficiencies. - Take ownership of operational metrics and work with the operations team to ensure operational excellence. - Identify opportunities for continuous improvement and address existing process gaps. - Conduct data analysis to derive insights and identify areas for enhancement. - Engage with Meesho Leadership as key stakeholders during business updates and review meetings. Requirements - Bachelor's/Masters degree from reputable institutions in any discipline - 1-3 years of work experience in start-ups, consumer internet companies, management consulting, e-commerce, or logistics operations - Strong data-driven mindset for problem-solving - Ability to form informed perspectives on business implications - Track record of initiating and driving projects with minimal supervision - Proficiency in Excel; experience with SQL is advantageous,