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Rhea Healthcare
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Assistant Manager - Service Performance

Assistant Manager - Service Performance

Rhea Healthcare

5 - 8 years

|

4 - 7 Lacs

Gurugram

Posted:9 hours ago| Platform:

Apply

Skills Required

software testing production regression testing manufacturing manual testing production management unit integration testing java integration testing smoke testing production planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Supporting Unit service delivery, monitoring, and observing customer interactions across the touchpoints.
Assisting if required, frontline employees in smoothly engaging with customers.
Leading and managing the internal service quality audits.
Co-designing the Operational improvement plans and facilitating their implementation.
Working with each Unit to close audit-related gaps.
Contribute to Service Excellence Training Modules/content creation, conduct coaching and workshops to ensure classroom training implementation.
Accountable for the customer experience at Units.

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Rhea Healthcare

Rhea Healthcare

Healthcare Technology

N/A

N/A Employees

111 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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