What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
- Responsible for enterprising the reconciliation of the payment transactions posted on the mainframe which involves funds and transactions reconciliation on daily basis thereby mitigating the financial risk for the organization.
- The role is also responsible for monitoring, verifying and reconciliation by reviewing transactions / discrepancies to share the accurate report.
Role Accountability
- Monitor and reconcile the transactions for all the payment & MEMI transactions and prompt response to the deliverables raised by the management/ vertical leader
- Assist in the development and execution of tracking and reporting of remittances processes
- Maintain team procedures/ process / compliance process for payments/ MEMI / BBPS process; provide regular management reporting to seniors / management
- Ensure reconciliation of the count Vs exceptions for the inflow and the posted data for payment and MEMI transactions, Value for the payments / MEMI with the bank statements
- Identify the duplicate transactions / multiple transactions and highlight to the management
- Facilitate Audit for the suspense / transaction file / rejects transactions with the V+ posting
- Track the payment inflow and exceptions ; highlight and proactively analyze the reason for any abrupt trend
- Identify trends of the issues causing expectations and conduct deep-dives into technical issues to investigate and fix root causes spanning multiple teams and vendors
- Develop strong and effective relationships with critical aggregators
- Raise proactive alert to business and building ongoing MIS /checks on any reconciliation issue/ abrupt payment trend/ multiple transaction . . etc. (all exceptions)
- Work with IT team and project managers on the key projects that are re-shaping the exception identification, communication and resolution models
- Ensure business logics to be changed whenever required on any issue raised & amendment of the agreement incase required
- Rectify the duplicate transactions and debit the customers account
- Prepare and publish MIS/business dashboards to relevant stakeholders
- Perform process documentation and compliance adherence
Measures of Success
- Automation as per MOU
- No. of process enhancement initiatives recommended
- Adherence to operational SLAs (Recon TAT, Recon Coverage, Open item Closure TAT etc. )
- No. of adverse observations in internal/external audit
- Timely and accurate reporting of MIS/business dashboards
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Understanding of core systems like V+/CardOne
- Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc. )
Competencies critical to the role
- Analytical Ability
- Detail orientation
- Process Orientation
- Verbal and written communication
Qualification
Post Graduate/Graduate in any Discipline
Preferred Industry
BFSI
