Manager - Area Sales, POS & CBSF

Role Purpose:

Role Accountability

1. Lead a team of NFTEs on PSA payroll compromising of RMs, TL, RE & operations resources
2. Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
3. Compliant management of PSA sites as per the Internal Audit guidelines of the organization
4. Manage open market distribution points along with cobrand tie-up's and ensure cost viable delivery
5. Stay abreast with competition moves and align sourcing strategies, opening of new distribution points in accordance
6. Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acquisition
7. Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
8. Drive right sourcing mix in both field and tele setup's focusing on new to business customer acquisition for maximized spends, growth
9. Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application
10. Diligent controls in application processing at backend shop to ensure high conversion rates for maximized output
11. Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
12. Control early card attrition and keep it under desired levels of the organization
13. Fair knowledge to manage tele sales campaigns for high connect rates, maximized churning of data as per company policies
14. Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
15. Operate as per COA targets assigned and ensure productivity of team is in line
16. Sales processes to be conducted across funnel as per said compliance norms of the organization
17. Frequent field & location visits for F2F connect with the sourcing teams
18. Conduct frequent skip, one-o-one sessions with NFTEs for better team connect

Measures of Success

1. Achievement Of MOU Goals
2. New Accounts
3. Premium Accounts
4. Insurance Cross-Sell
5. COA
6. 4 MOB Attrition %
7. Digital Sourcing
8. % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios
9. Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams
10. VOC From Partners across formats of operations
11. Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT
12. Compliance: Ensure sales compliance guidelines @ PSA level are adhered to

Competencies critical to the role

Qualification

Preferred Industry