Assistant Manager International voice process ( BPO )

1 - 3 years

3 - 4 Lacs

Posted:8 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Walk-In Interview Notification

Position:

Experience:

Eligibility:

Education:

  • Skills:

    Excellent verbal communication skills
  • Location:

    Willing to Travel / relocate to J P Nagar, Bangalore. Office is in J P Nagar 2nd Phase.
  • Shift Timings:

    US Shift (Flexible to work in night shifts)

Roles & Responsibilities:

  • Lead, mentor, and manage a team of customer support agents in the international voice process.

  • Monitor team performance, ensuring adherence to service level agreements (SLAs) and Key Performance Indicators (KPIs).

  • Provide regular coaching, feedback, and performance evaluations to team members.

  • Manage day-to-day operations of the voice process, ensuring smooth workflow and high customer satisfaction.

  • Handle escalated customer complaints, providing quick and effective resolutions.

  • Collaborate with internal departments to improve processes, reduce errors, and enhance service delivery.

  • Conduct quality checks on calls and provide constructive feedback to agents.

  • Prepare and analyze performance reports to ensure targets are met and drive continuous improvement.

  • Ensure proper adherence to compliance, quality standards, and company policies.

  • Facilitate training and development programs to ensure team members stay up-to-date with processes and best practices.

  • Work closely with the Manager to ensure the efficient and smooth functioning of the team.

  • Ensure 100% customer satisfaction by meeting or exceeding customer expectations.

Date:

Timings:

How to Apply:

  • Please bring a copy of your updated resume to the walk-in interview.
  • You can also share your updated resumes via email at

    careers@invensis.net

    .

For any queries, you can contact the HR team:

  • Anaswara

  • Foumitha

We look forward to meeting you!

Note:

Contact Information:

Email:

Phone:

Thanks & regards

HR team InvensisTechnologies

https://www.invensis.net/careers