Assistant Manager International voice process ( BPO )

Walk-In Interview Notification

Position:

Experience:

Eligibility:

Education:

• Skills:

  Excellent verbal communication skills

• Location:

  Willing to Travel / relocate to J P Nagar, Bangalore. Office is in J P Nagar 2nd Phase.

• Shift Timings:

  US Shift (Flexible to work in night shifts)

Roles & Responsibilities:

• Lead, mentor, and manage a team of customer support agents in the international voice process.

• Monitor team performance, ensuring adherence to service level agreements (SLAs) and Key Performance Indicators (KPIs).

• Provide regular coaching, feedback, and performance evaluations to team members.

• Manage day-to-day operations of the voice process, ensuring smooth workflow and high customer satisfaction.

• Handle escalated customer complaints, providing quick and effective resolutions.

• Collaborate with internal departments to improve processes, reduce errors, and enhance service delivery.

• Conduct quality checks on calls and provide constructive feedback to agents.

• Prepare and analyze performance reports to ensure targets are met and drive continuous improvement.

• Ensure proper adherence to compliance, quality standards, and company policies.

• Facilitate training and development programs to ensure team members stay up-to-date with processes and best practices.

• Work closely with the Manager to ensure the efficient and smooth functioning of the team.

• Ensure 100% customer satisfaction by meeting or exceeding customer expectations.

Date:

Timings:

How to Apply:

• Please bring a copy of your updated resume to the walk-in interview.
• You can also share your updated resumes via email at

  careers@invensis.net

  .

For any queries, you can contact the HR team:

• Anaswara

• Foumitha

We look forward to meeting you!

Note:

Contact Information:

Email:

Phone:

Thanks & regards

HR team InvensisTechnologies

https://www.invensis.net/careers