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Assistant Manager - CRM

MD India Health Insurance TPA Pvt Ltd

0 - 5 years

0 - 3 Lacs

Ahmedabad

Posted:1 day ago| Platform:

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Skills Required

Insurance Grievance Handling Customer Service Broker TPA Complaint Handling Customer Relationship Escalations Account Management Policy Servicing Client Relationship Customer Handling CRM Health Insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel

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MD India Health Insurance TPA Pvt Ltd

www.mdindia.com

Health Insurance / TPA

Ahmedabad

201-500 Employees

45 Jobs

Key People

Vikram Mehta

Managing Director
Ruchi Sharma

Chief Operating Officer
Rajesh Gupta

Chief Financial Officer

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Assistant Manager - CRM

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Skills Required

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