Job
Description
About BASF in India BASF has been a key partner in India's growth story for over 130 years. By the end of 2024, BASF employed 2,411 individuals across India, operating from 8 production sites and 42 offices nationwide. The Innovation Campus in Mumbai and the Coatings Technical Center in Mangalore contribute to BASF's global technology network. In 2024, BASF achieved sales of around 2.4 billion in India. For more details, visit www.basf.com/in. Main Tasks General - Conduct regular customer visits to build enduring relationships, offer top-notch technical support, gather information on new projects, introduce new applications, and monitor competitor activities. - Advocate for Cellasto NVH products by replacing cheaper alternative materials. - Evaluate customer product designs and specifications, grasp design alterations, and provide technical proposals and solutions post simulations and design proposals submission. - Oversee complete project management from RFQ generation to SOP and extend technical support until EOP. - Manage customer complaints by analyzing failure modes and delivering countermeasure solutions. Strategic - Actively seek out new applications, endorse Cellasto's full material range over competing low-cost materials by organizing technical seminars at customer premises. - Collaborate with the team to nominate business/projects and take charge of managing nominated projects until SOP. - Represent Cellasto in Team Automotive India and engage in promoting Cellasto applications. Operational Customer Support - Evaluate customer RFQ inputs and requirements. - Design, analyze, and develop Cellasto parts to meet customer needs. - Propose VAVE designs where feasible. Project Management - Coordinate between customers, internal teams (Sales, Quality Control, SCM, Quality Management, Operations), and group companies for all product development activities until SOP. - Place proto sample orders and ensure follow-up to meet customer schedules. - Issue testing orders, prepare and submit test reports, and ensure successful completion of part validation tests within agreed timelines with customers. - Prepare validation reports and submit them to customers, follow up for report approval and PSW release. - Document all project records as per APQP/IATF16949 and BASF guidelines until upload on CDB. Customer Complaint Management - Analyze failure modes and share information within CFT to initiate countermeasure actions. - Implement part design changes and validations as part of countermeasure actions if needed. - Initiate change management processes internally and with customers if required. - Submit the action plan (in 8D format) to the customer. - Monitor improvement outcomes, follow up on action items, and share information with customers. - Coordinate with group companies for Cellasto Project Management activities. GKAM Technical Support - Participate in all technical development projects of Cellasto in GKAM. - Assist in RFI/RFQs analysis and support solution design to Project Leader. - Support testing and development activities at the plant for Global projects as required. - Collaborate with GKAM colleagues for successful project management and Start of production. Required Competencies - Proficient in designing automotive parts. - Understanding of the Automotive product development process, documentation, and customer requirements. - Excellent communication skills. - Customer-centric and collaborative mindset. - Drive for entrepreneurship and focus on innovation. Minimum Education and Qualification Required - Education: Bachelor of Engineering & CAD/CAM Certifications - Work Experience: 7-12 Years in Automotive TIER-I/TIER-II company - Technical & Professional Knowledge: Designing Automotive components & Project Management,
